In this lesson you will learn:
Why creators can sometimes be unresponsive
What to do if they are unresponsive at times
Why are creators unresponsive and what can you do about it?
Personal emergencies can happen and therefore may result in resulting in unresponsive creators. Creators are expected to respond back within 48 hours as noted within their brief, but if it is past the 48 hour mark, what can you do?
Firstly, you can kindly follow up with them by sending a message in the inbox! This will help trigger another notification on their end. A simple "Hi there, just following up on this" would help!
If it's been at least 48 hours since you’ve followed up and still haven’t heard back from the creator, contact #paid support through the message bot on the corner of your screen to help you! We are quick to respond and we will be able to nudge the creator on our end too.
Ultimately, email your #paid Success Manager to help escalate this scenario and provide a solution. They may suggest removing the creator from the collaboration or working with a new one.