In this lesson you will learn:
Reasons why you might not be able to connect with TikTok
Why can't I connect my TikTok account?
There are 3 reasons why you might be experiencing issues with connecting your TikTok account:
Your TikTok account is not part of the TikTok Creator Marketplace
The TikTok account has been claimed by another #paid account
You currently have a TikTok Business account instead of a personal/creator account
1. Your TikTok account is not part of TikTok Creator Marketplace
After logging in with TikTok, you might see a prompt that says "Switch to a TikTok Creator or Business account..." This is a generic error provided by TikTok if you're connecting an account that is not part of the TikTok Creator Marketplace.
Click "OK" and you'll see a message back on #paid that explains why you weren't able to connect with TikTok successfully:
Note: If your TikTok account is currently not part of the TCM, click here to request a review for your TikTok account to see if you're eligible to receive an invite from TikTok.
2. The TikTok account has been claimed by another #paid account
When connecting with TikTok, you might see an error on #paid that says that the "TikTok account has already been taken." Please check if you have any existing accounts with #paid that might've connected with this TikTok account.
If you do not have any other existing #paid accounts but are still seeing this error when connecting with TikTok, please email firstname.lastname@example.org for help!
3. You currently have a TikTok Business account instead of a personal/creator account
After logging in with TikTok, if you see a message on #paid that says "Switch to a personal/creator account..." this means we couldn't connect your TikTok account successfully because it is currently a Business account.
In order to connect with TikTok on #paid, you need a personal/creator account that's part of the TikTok Creator Marketplace. "Personal" and "Creator" accounts mean the same thing and are used interchangeably.
A TikTok business account is a specific kind of TikTok account that's optimized to promote a business. Unfortunately, you cannot use a Business account to join the TikTok Creator Marketplace.
To switch to a personal/creator account, simply navigate to your TikTok profile > tap on the three lines (top-right) > tap on “Manage Account” followed by “Switch to personal account.”
Note: There are no restrictions to switching accounts so you can switch back to a Business account anytime.
Once you've made the switch—make your way back to #paid and try connecting with TikTok again!